Books in category Business & Economics – Customer Relations

  • Interior Design Clients

    Interior Design Clients
    Thomas L. Williams

    Interior Design Clients will help entrepreneurial designers build their clientele and avoid the pitfalls that can waylay even experienced designers.

  • Your Call Is Not That Important to Us

    Your Call Is (Not That) Important to Us
    Emily Yellin

    Your Call Is (Not That) Important to Us is journalist Emily Yellin's engaging, funny, and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings.

  • Chief Customer Officer

    Chief Customer Officer
    Jeanne Bliss

    This book provides leaders the tools and information they need to overcome organizational inertia and deliver a meaningful customer experience.

  • Customer Centric Marketing

    Customer-Centric Marketing
    Aldo Cundari

    This guide helps you sort it all out, and make your organization rise to the top.

  • 101 Activities for Delivering Knock Your Socks Off Service

    101 Activities for Delivering Knock Your Socks Off Service
    Performance Research Associates

    Taking the unique position of seeing things from the customer’s perspective, this collection of fun and enlightening exercises teaches customer service managers and employees valuable ways to help their organizations provide world-class …

  • The Designful Company

    The Designful Company
    Marty Neumeier

    Those who are new to Marty Neumeier’s “whiteboard” series may want to ramp up with the first two books, THE BRAND GAP and ZAG. Both are easy reads.

  • The Truth About What Customers Want

    The Truth About What Customers Want
    Michael R. Solomon

    The truth about what customers really want, think, and feel The truth about keeping current customers happy–and loyal The truth about the newest trends and advances in consumer behavior Simply the best thinking THE TRUTH AND NOTHING BUT …

  • Salesforce Service Cloud For Dummies

    Salesforce Service Cloud For Dummies
    Jon Paz, T. J. Kelley

    This book covers: Salesforce.com Service Cloud Basics Handling Customer Issues Improving Your Service Organization's Effectiveness Leveraging Your Organizational Knowledge Recognizing When It Takes a Community Measuring Contact Center …

  •          к  ек         е     е     е е   е  е                ек

    Справочник рекламного агента. Все современные технологии продажи рекламных услуг
    Александр Назайкин

    В этой книге есть все, что нужно знать, чтобы эффективно продавать рекламные услуги: как проанализировать потребности …

  • Managing Knock Your Socks Off Service

    Managing Knock Your Socks Off Service
    Chip R. BELL, Ron ZEMKE

    This updated edition of Managing Knock Your Socks Off Service provides readers with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face …

1 2 3 4 5 Next >