Books in category Business & Economics – Total Quality Management

  • Analysis for Improving Performance

    Analysis for Improving Performance
    Richard A. Swanson

    This is a book about mastering performance improvement and the work, not mastering the worker.

  • Quality Management Systems

    Quality Management Systems
    Howard S Gitlow

    This book presents a model of Quality Management that combines the theoretical base of Dr. W. Edwards Deming and the practical techniques of the Japanese into a useful application.

  • Il sistema dei documenti nella gestione per la qualità Uno strumento essenziale per creare valore

    Il sistema dei documenti nella gestione per la qualità. Uno strumento essenziale per creare valore
    Guido Weiller

  • Quality Management in Health Care Principles and Methods

    Quality Management in Health Care: Principles and Methods
    Donald Lighter, Douglas C. Fair

    Topics that are examined include: statistical process control and group management, disease management, clinical practice guidelines, and implementation strategies. the writing is clear and understandable, and the text makes effective use …

  • Measuring Service Performance

    Measuring Service Performance
    Dr Ralf Lisch

    This book puts an end to common misconceptions of quality studies. Measuring Service Performance is an appeal for an approach to quality research that meets quality criteria itself.

  • Challenges of Managing Information Quality in Service Organizations

    Challenges of Managing Information Quality in Service Organizations
    Al-Hakim, Latif

    This book provides insight and support for academic professionals as well as for practitioners concerned with the management of information"–Provided by publisher.

  • Principles of Quality Costs Fourth Edition

    Principles of Quality Costs, Fourth Edition
    Douglas C. Wood

    The purpose of this book remains the same as the third edition: to provide a basic understanding of the principles of quality cost. Using this book, organizations can develop and implement a quality cost system to fit their needs.

  • World Class Manufacturing

    World Class Manufacturing
    Richard J. Schonberger

    Now, in World Class Manufacturing, Schonberger returns to tell the success stories of nearly 100 American corporations — including Hewlett-Packard, Harley-Davidson, General Motors, Honeywell, and Uniroyal — that have adopted the famed …

  • ISO 9000 Quality Systems Handbook updated for the ISO 9001 2008 standard

    ISO 9000 Quality Systems Handbook – updated for the ISO 9001:2008 standard
    David Hoyle

    Whether you are establishing a quality management system for the first time or improving your existing system, this best-selling guide to effective quality management using the ISO 9000 family of standards as a framework for business …

  • Project Engineering

    Project Engineering
    Frederick Plummer

    This book gives this advice from an author with long experience as senior engineer in government and industry (U.S. Army Corps of Engineers and Exxon-Mobil).

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